SCORE Business Support
SCORE (Simple, Collaborative, Ongoing, Responsive, Expertise) Business Support
TrialScope’s ongoing business support services are core components of our solution. This program is founded on a trusted partnership, collaborative discourse and continuous solution-evolution.
Our support services are designed to ensure our client’s continued success. Our responsive support team works with sponsors to meet their compliance goals. Customers can contact support by phone or email. Each customer inquiry is routed to a group of subject matter experts for review and quick follow up. We also reinforce knowledge sharing with annual on-site trainings and access to our Customer Portal Smart Room, where we share product information, best practices and other useful content. We are committed to building trusted relationships as we support TrialScope’s products.
Open communication and frequent interactions help us to shape our product roadmap, identify emerging requirements, share best practices and deliver innovative solutions to our customer community.